Terms & Conditions


These terms and conditions outline the terms of service when using the PedalHeads Cycles website at www.pedalheads.com.au

 This website is operated by PedalHeads Cycles. Throughout the site, terms such as “we”, “us” and “our” refer to PedalHeads Cycles and terms such as “you”, “your” and “user” refer to you. PedalHeads Cycles offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all the terms, conditions, policies and notices stated here.

 By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

 Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes

Limitation of liability

You expressly agree that in no case shall PedalHeads, our directors, officers, employees, affiliates, agents, contractors, suppliers, service providers or licensors be liable for any injury, loss, claim or any direct, indirect, incidental, punitive, special or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages arising from your use of any of the services or any product purchased from us. We make no warranty as to whether any of the products or services on our website will meet your requirements and you expressly indemnify us in the instance that they may not meet your particular requirements.

 For the avoidance of doubt our liability is limited to the replacement or repair of the goods, the supply of equivalent goods, the cost of replacing or repairing the goods or the cost of obtaining equivalent goods.

Payment & Shipping

All purchases must be paid in full prior to shipping and we reserve the right to cancel any orders in the event we suspect the payment method to be fraudulent.

If you make payment via bank transfer please use the Order Number as the description on the transfer. This will ensure the most timely matching of funds to your order to release it for packing and shipping. Any other identifier may result in delays

Our credit card payments are taken via a secure payment system administered by Shopify. We do not retain your credit card details. By purchasing from PedalHeads you are entering into a contract and may not rescind payment, including via chargeback, in the event of late or damaged delivery

We always endeavour to procure, pack and ship your items in as timely a manner as possible. On occasions, we may need to order in product. We will inform you if product is not immediately available and supply an estimated dispatch date – at which time you may choose to cancel your order and receive a full refund.

Whilst we endeavour to deliver items to you quickly we are not responsible for delays caused by our delivery partners and will not be held liable for any direct or indirect damages caused by any delay

Stock Availability

Whilst we endeavour to ensure all items are in stock (or available to us in a timely manner from our suppliers) at the time of advertising, there may be occasions when an item has sold out or is otherwise unavailable. Where this occurs, we will contact you to discuss alternatives and/or refund your purchase

Applicable Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of Queensland and shall be subject to the non-exclusive jurisdiction of the courts of Queensland.

Errors and Omissions

PedalHeads takes no responsibility for unintended errors or omissions relating to product descriptions, availability of stock or incorrect pricing. In the event of a significant pricing error we may at our discretion cancel and refund your order. Providing a full refund shall be the limit of our liability and we cannot be held liable for any consequential loss.

Refusal of Service

We reserve the right to refuse service to anyone for any reason at any time. This includes limiting sales of our products or services to any person, geographic location or jurisdiction or limiting the quantity of any product purchased. We may exercise this right on a case by case basis